To return inventory to a supplier, make sure the following statements are valid:
Items to return must be available as inventory of Clougistic.
Items SKUs must be present in the supplier product list.
Items to return are on inventory locations with state: BLOCKED.
To start:
Navigate to: supply > purchases & returns
Click on the +NEW button to create a new Supply Return.
Choose the supplier and choose type: RETURN. Click on SAVE. A new Supply Return is created and opened.
To add the items to return click on +Add. The menu with items related to the supplier are shown.
For every SKU, the blocked qty is visible.
Add the qty to return.
By chancing the status from concept to processing, an order with type: return will be created by Clougistic to make it possible to start the picking/packing process.
The supplier address will be used as the shipping address for this order.
The order will be placed with state: new. Check the orders under orders > orders.
The order with type return will be visible under orders.
Like any other order it will allocate inventory with the difference that it will not allocate from any operational inventory, instead it will allocate from BLOCKED inventory.
When items are packed/shipped Clougistic will created a closed reception with the returned items to finish the return process.
When a Supply Return is cancelled, Clougistic will also cancel the related order with type return.